Our Policies

We’ve put everything you might need to know right here. Our policies are designed to make your experience smooth, secure and stress-free.

Privacy Policy

Thank you for visiting the website (“Website”) / mobile application or any other service application (“App”) of Karban Envirotech Private Limited (“Karban”, “we”, “us” or “our”). Karban understands the importance of maintaining the privacy of our customers and is therefore cautious about how we collect, use, disclose, transfer, and store your information.

This Privacy Policy applies to any device, website, application, software, or service (collectively, the “Services”) offered by Karban. This policy applies to all employees, users, customers, contractors, partners, consumers, influencers, and vendors (“you” or “your”), regardless of the device used to access our Services.

By accessing or using the Website / App, or by otherwise providing your information, you confirm that you have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.

You further confirm that you have read, understood, and agreed to this Privacy Policy and consent to the collection, storage, processing, use, sharing, transfer, and disclosure of your personal information as described herein.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Website / App.

Karban reserves the right to modify, amend, add, or remove portions of this Privacy Policy at any time at its sole discretion. You are responsible for reviewing this page periodically.

Your continued use of the Website / App constitutes acceptance of the updated Privacy Policy.

If you access our Website / App from outside India, you do so at your own risk and are solely responsible for compliance with applicable local laws.

What Data Is Collected?

We strive to collect Personal Information that is adequate, relevant, and limited to achieve the purpose(s) for which it was collected. If you are a user visiting our Website / App, you understand that certain personal information in the nature of name, email address, phone number, residential address, designation, location, etc. may be collected from you.
The Website / App may use cookie and tracking technology (recording information such as internet domain and host names, internet protocol (IP) addresses, browser software and operating system types, stream patterns, and dates and times that the Website / App is accessed) depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Website / App, and understanding how visitors use the Website / App. Cookies can also help customize the Website / App.
We may also collect personal information that you provide to us on our Website / App., register with us, post feedback, participate in any online survey, interact with us on social media, fill out any contact forms for us to assist you on the request raised by you, provided to us directly such as through business interactions with you or when you visit one of our locations or App. For example, if you visit our office premises, we may ask that you provide us your first and last name, business association, and email address in order to identify you as a visitor.
We also may collect other information about you, your device, or your use of the Services in ways that we describe to you at the point of collection or otherwise with your consent which is taken at the time you start using our Services. While providing services and features, we may collect web surfing data such as your IP address, web pages on the Site that you visited, time and date. We use different types of technologies to collect this information, including cookies and single-pixel GIFs. If your browser is configured to accept cookies, these cookies will be used to recognise your computer when you revisit the site to provide you with a superior user experience. However, if you wish, you can configure your browser to block cookies. By doing so, you may not be able to use certain features on the Website / App or take full advantage of all offerings and advertising and it may affect your ability to use some Services.

Who Has Access to This Data?

The data stored on the cloud will be primarily accessed by Karban’s engineering and data teams. You should be aware that some of the Personal Information that may have been shared on third-party websites may continue to be available as we do not have control over these websites. The manner in which your information is collected, received, stored, processed, disclosed, transferred, dealt with and handled by such third-party site(s) is governed by the terms and conditions and privacy policy of the respective third-party site(s). We hereby expressly disclaim all liabilities with respect to the way the third- party site collects and/or uses your information. We will not disclose your information to third parties for their own independent marketing or business purposes without your consent. Your Personal Information may also appear in online searches. You should only share Personal Information with people that you trust


because they will be able to save it or re-share it with others, including when they sync the Personal Information to a device. We may disclose your information to the following entities:

  • Affiliates: We may share your information with the following entities:
  • Business Partners: We also may share your information with trusted business partners, including wireless carriers. These entities may use your information to provide you with services you request.
  • Service Providers: We also may disclose your information to third parties that provide services for or on behalf of us. These entities are limited in their ability to use your information for purposes other than providing services for us.
  • Legal Authorities: When Required by Law or as necessary to protect our Services. There may be instances when we disclose your information to other parties to: (i) comply with the law or respond to compulsory legal processes; (ii) verify or enforce compliance with the policies governing our Services; and (iii) protect the rights, property, or safety of Karban, or any of our respective affiliates, business partners, or customers.
  • If another entity acquires us or is making any investment in us, or acquires all or substantially all of our assets, your information may be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets.

By accessing and using our Services, you consent to the storage of cookies, other local storage technologies, beacons and other information on your devices. You also consent to the access of such cookies, local storage technologies, beacons and information by us and by the third parties mentioned above.

Purpose of Data Collection

We use the Information we collect to make the Website / App more effective. We may also use your Personal Information for the following purposes:

  • To register you or your device for a Service and provide a Service or feature you request.
  • Provide customised content and make recommendations based on your past activities on our Services
  • To analyse user activity on the Website / App and understand user preferences in order to improve the functionalities on the Website/App.
  • To provide marketing and promotional materials to you on our Products and Services.
  • To support our relationship with you and the business with which you are associated, including customer or technical support services, and accounting and billing services.
  • Conduct free prize drawings, prize competitions or promotions, as permitted by law, and otherwise with your consent.
  • To request feedback.
  • To combine information, we collect from you and use it for purposes consistent with this Privacy Policy.
  • To comply with applicable laws and regulations and legal process; or
  • For any other purposes that are permissible under applicable law, (collectively "Purposes").

How We Secure Your Personal Information

Karban makes significant efforts to protect against the loss, misuse, and alteration of the collected information. These measures may include the use of secure server technology. We ensure that only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Information. Further, various security strategies are provided to effectively ensure data security of user and device. In order to protect your Personal Information in line with the applicable data privacy laws and other regulations applicable in India, we have implemented appropriate technical and organizational measures. Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your data transmitted through the Website / App. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.
You agree that the security measures adopted by us are reasonable to protect your Information. We disclaim any liability as a result of any breach of security or unintended loss or disclosure of your Personal Information. Additionally, you acknowledge that, while we strive to implement the best possible data protection practices, no system or method of transmission can be 100% secure, and there may be inherent risks in sharing your Personal Information online. Therefore, we recommend that you take precautions, such as using strong passwords and securing your personal devices, to further protect your data

Data Retention

We take reasonable steps to ensure that we retain information about you only for so long as is necessary for the purpose for which it was collected, or as required under any contract or permitted by applicable law.
Once the purpose has been fulfilled, your Personal Information collected by us will be deleted or anonymised in a secure manner, unless retention is required for legal, regulatory, or contractual purposes.

How can I ask for my data to be deleted?

At any time, you may give, modify or completely withdraw your consent to us for collecting and processing your Personal Information. You may withdraw, modify or limit your consent at any time by going on ‘Settings’ on the App and click on ‘Delete Account’ option or by sending a request letter for deletion of account on support@karban.in . This will delete all your personal data and anonymize your device-related data.

We may, however, reserve the right to retain and store your Personal Information for our business purposes, whether such Personal Information has been deleted or not, to the extent permitted by law.
Please note that your withdrawal of consent may result in us not being able to provide you with the services or terminate any existing relationship that we may have with you. We will inform you of any such consequences and make reasonable efforts to assist in the transition if applicable.

How can I ask for all data related to myself and my devices?

You may review, the information that you have provided to us, at any point by writing to us at support@karban.in using the email ID registered with the App. On verifying the email address, we will send you the current snapshot of the data related to you and your products that’s available with us.

Acceptance of Privacy Policy

BY USING OUR WEBSITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND OUR TERMS OF USER AGREEMENT.

Grievance Redressal and Contact Details

If you have any queries about our practices or this Privacy Policy, please contact us as follows:

Karban Envirotech Private Limited
Name of the Grievance Officer: Mr. Himanshu Sharma
Address: F559 B, Road No. 6, Vishwakarma Industrial Area, Jaipur, Rajasthan, India – 302013
Phone: 9251854977
Email: support@karban.in


In the event you have any grievances relating to the Privacy Policy, please inform the Company within 24 hours of occurrence of the instance from which the grievance has arisen, by writing an email to Mr. Himanshu Sharma at the above address. Miscellaneous
You agree and undertake to indemnify us in any suit or dispute by any third party arising out of disclosure of information by you to third parties either through our Website/App or otherwise and your use and access of websites, applications and resources of third parties.
Each clause of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other clauses herein, except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more clauses are null, and void shall have no effect on remaining clauses of this Privacy Policy.
Karban shall not be liable for any consequential, incidental, special, indirect, exemplary or punitive damages, or damages for any loss of profits, revenue or business, regardless of the nature of the claim.
This Privacy Policy shall be governed by the laws of India as applicable between residents of India without regard to any principles of conflict of laws. Any and all disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan, India.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By Email: support@karban.in

By Phone: 9251854977


We reserve the right to make changes to this policy. Any changes to this policy will be posted on this page.

Terms And Conditions

The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern KARBAN ENVIROTECH PRIVATE LIMITED's relationship with you in relation to this website.

The term 'KARBAN ENVIROTECH PRIVATE LIMITED' or 'us' or 'we' refers to the owner of the website whose registered/operational office is B22A, Govindam, Shree Ram Mandir Marg, Vijay Badi, Path no 7, Sikar Road Jaipur RAJASTHAN 302039. The term 'you' refers to the user or viewer of our website.

Terms of use

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.
  • You may not create a link to this website from another website or document without KARBAN ENVIROTECH PRIVATE LIMITED’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authorities.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Website Policy

Welcome to karban.in, owned and operated by Karban Envirotech Private Limited, a company registered under the laws of India. By visiting, using, or registering with our website, you consent to the terms of this Website Policy, which is compliant with applicable Indian law.


1. Privacy
This Privacy Policy is in accordance with Section 43A of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1.1 Information We Collect
We may collect the following types of personal and non-personal information:

  • Personal Information: Name, phone number, email, shipping/billing addresses, payment details, etc.
  • Technical Information: IP address, browser type, device data, time zone, location (approximate).
  • Usage Data: Pages visited, time spent, actions taken.

1.2 Purpose of Collection
Your information may be used for:

  • Order processing and shipping
  • Providing customer service
  • Sending order updates, promotional offers (only with your consent)
  • Improving user experience
  • Complying with legal obligations

1.3 Disclosure of Information
We do not sell or rent your personal information. However, it may be shared with:

  • Logistics and payment partners for service fulfillment
  • Analytics and marketing service providers (for internal use only)
  • Government authorities upon lawful request

1.4 Data Storage and Security
Your data is stored in secure servers located within India or in jurisdictions compliant with Indian data protection laws. We implement industry-standard security measures including SSL encryption, restricted access, and periodic audits.

1.5 Your Rights
You have the right to:

  • Access, correct, or delete your personal information
  • Withdraw consent
  • File complaints related to data misuse

For exercising these rights, please email: support@karban.in


2.Terms and Conditions of Use
2.1 Acceptance
By accessing this website, you agree to be bound by these Terms and Conditions.
2.2 Use of Content
All content including product descriptions, images, videos, text, logos, etc., are the intellectual property of Karban Envirotech Pvt Ltd. You may not copy, reproduce, or modify any content without our express permission.
2.3 User Conduct
You agree not to:

  • Use the site for illegal or fraudulent activities
  • Upload or transmit viruses or malicious code
  • Attempt to gain unauthorized access to the website backend

2.4 Pricing and Product Info
We strive for accuracy, but pricing or availability may change without notice. Errors in pricing or descriptions may be corrected even after placing the order.


3. Cookie Policy
3.1 What Are Cookies?
Cookies are small files stored on your device that help enhance browsing experience.
3.2 How We Use Cookies

  • Remember user preferences
  • Enable basic eCommerce functions (cart, login)
  • Improve performance through analytics tools like Google Analytics

3.3 Your Choice
Most browsers allow you to block or delete cookies. Doing so may impact website functionality.


4. Disclaimer & Limitation of Liability

  • The content of this website is for general informational purposes only.
  • We are not liable for any direct, indirect, or incidental damages resulting from use of the site or purchase of products unless arising from proven gross negligence.
  • Product performance may vary based on environmental and user factors.

5. Grievance Redressal & Contact
As per Rule 5(9) of the SPDI Rules, the following Grievance Officer is designated to handle data and service complaints:

GrievanceOfficer
Karban Envirotech Private Limited
Email:support@karban.in
Response Time: Within 15 working days


6. Changes to Policy
Karban reserves the right to update this policy periodically to reflect changes in law, technology, or business practices. Users are encouraged to review this page frequently.


7. 🇮🇳 Jurisdiction
All disputes shall be subject to the jurisdiction of courts in Jaipur, Rajasthan, India, as per applicable Indian laws.

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Legal Disclaimer

This website, https://karban.in (‘Site’), is owned and operated by Karban Envirotech Private Limited under the brand name ‘Karban’ (“Karban”). The Site, along with all its contents, materials, information, products, and services, is provided for general informational purposes only on an “as is” and “as available” basis. Karban disclaims all warranties regarding the accuracy, adequacy, correctness, non-infringement, validity, and/or completeness of the Site's content and/or any information on the Site or linked websites.

Karban makes no warranty that: (a) The Site will meet your expectations or requirements. (b) The Site will be available uninterrupted, secure, or error-free. (c) The results obtained from using the Site or its services will be accurate or reliable. (d) Downloading any content from the Site will not damage your computer system or cause data loss.

Karban's products, including Karban Airzone, are intended for sale and use within India. Karban shall not be responsible for any errors, omissions, inaccuracies, or viruses in the content, or for any loss of data or information resulting from the use of this Site. By using this Site, users implicitly agree to abide by the Legal Disclaimer, Terms of Use, and Privacy Policy.

As part of assisting users with product selection, Karban provides visual representations on the Site, including but not limited to graphics, illustrations, photographs, images, and videos. While reasonable efforts are made to provide accurate representations, Karban does not guarantee the exactness of these visual representations, as the actual product delivered may vary for several reasons. Colors, images, and other visual aspects displayed on users' monitors may not precisely reflect the actual product

Intellectual property - Any logos, marks, or visual identifiers appearing on this Site are either registered or pending registration in Karban’s name or used under license. Misuse of these trademarks or any other content on the Site is not allowed. Unauthorized use of the ‘Karban’ trademark is strictly prohibited.

No material from this Site may be copied, reproduced, republished, uploaded, transmitted, or distributed in any form without prior written permission from Karban. All rights not expressly granted herein are reserved by Karban Envirotech and its affiliates. Any unauthorized use of the materials on this Site may violate applicable copyright, trademark, and other laws, and could lead to criminal or civil penalties.

Karban may update or change the content, features, or terms of use of this Site at any time, without notice. Users are encouraged to review the Site periodically for such updates. Karban shall not be held liable for any direct, indirect, incidental, punitive, or consequential damages arising out of or related to the use or performance of this Site or any linked websites.

External Links

Through this website, you may be able to link to other websites that are not under the control of Karban Envirotech. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Governing Law

This disclaimer shall be governed and construed in accordance with the laws of India, and any disputes related to this website shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.

Changes to the Website

Karban Envirotech reserves the right to modify, update, or discontinue any aspect of the website or its content without prior notice.

Product Use

Karban Airzone and other products listed on the website are designed and tested for safety and functionality. However, Karban Envirotech shall not be responsible for any misuse of the products or failure to follow usage instructions. By purchasing and using our products, you agree to assume all responsibility for proper usage and any risks involved.

Limitation of Liability

In no event will Karban Envirotech, its founders, employees, or affiliates be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Return Policy

Karban products are handcrafted wooden products which are always made to order. It is expected that the customer does all the research beforehand and takes a demo of the product before confirming their order. Because all products are custom made for all customers, unfortunately, we cannot accept returns of the products delivered.


KARBAN ENVIROTECH PRIVATE LIMITED believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team at support@karban.in. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within the same day of receipt of the products.
  • In case you feel that the product received is not as shown on the site or what you had ordered, you must bring it to the notice of our customer service within the same day of receiving the product. The Customer Service team will take an appropriate decision after looking into your complaint.
  • In case of any Refunds approved by KARBAN ENVIROTECH PRIVATE LIMITED, it’ll take 10-15 days for the refund to be processed to the end customer.

EMI Policy

Purpose

This policy outlines the terms and conditions related to the No Cost EMI (NCEMI) option available to customers purchasing products through the official Karban website (karban.in). It aims to ensure transparency and clarity around the NCEMI offering.


Scope

This policy applies to all customers who opt for the NCEMI payment option at checkout on Karban’s official website.

Policy Statement


1. What is NCEMI (No Cost EMI)?

The No Cost EMI (NCEMI) option allows customers to purchase Karban products and pay in monthly installments without bearing the additional cost of interest. Karban covers the interest amount by offering a discount equivalent to the interest charged by the bank or financial institution.


2. Discount Structure

  • When a customer selects the NCEMI option during checkout, Karban provides a discount equal to the total interest payable on the EMI.
  • This discount is applied upfront and reflected in the order value, thereby reducing the customer’s financial burden.

3. Customer’s EMI Responsibilities

  • While Karban covers the interest amount via an upfront discount, the customer is still responsible for paying the full EMI (principal + interest) to their respective bank or financial institution as per their EMI agreement.
  • Karban is not a party to the loan or EMI agreement and bears no responsibility for the terms, conditions, or payments agreed upon between the customer and the financial institution.

4. Cancellation and Return Policy under NCEMI

If a customer cancels or returns a product purchased via NCEMI:

  • Only the principal amount paid by the customer will be refunded.
  • The interest component, covered initially by Karban as a discount, will not be refunded.
  • The customer remains liable to the bank for any EMIs due as per the original loan terms.

5. Responsibilities

Customer Responsibilities

  • Carefully review the EMI terms offered by their bank or financial provider.
  • Understand that Karban’s NCEMI covers the interest only through an upfront discount and does not waive the obligation to pay the bank.

Karban Responsibilities

  • Ensure clear and accurate communication about the NCEMI option on all relevant customer-facing platforms.
  • Provide a transparent breakup of the price, discount, and EMI structure where applicable.

Enforcement

  • This policy is enforced by Karban’s Customer Support and Returns Department.
  • Any non-compliance by the customer in adhering to the EMI payment schedule with the bank does not affect Karban’s enforcement of this policy.

Review and Revision

This policy will be reviewed annually or as necessary.

Updates will be made based on changes in:

  • Regulatory or legal requirements
  • Financial institution agreements
  • Business or operational practices

Shipping Policy

At Karban, we offer FREE SHIPPING across India on all our products. Please note that any applicable TAXES, Octroi, or local levies will be the responsibility of the customer, as per local regulations.

We strive to dispatch all items in your order together. However, in certain cases—due to product dimensions, weight, or availability—items may be shipped separately.

PinCodeRestrictions:

Some pin codes may be non-serviceable due to logistical constraints. If your delivery location is unavailable, our system will prompt you to provide an alternative pin code at the time of checkout.

ShippingAddress:

Each order can be shipped to only one address. To ship products to multiple addresses, please place separate orders for each destination. For any shipping-related queries or assistance, feel free to reach out to us at support@karban.in (update with actual support number). Thank you for choosing Karban.

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